Terms & Conditions
Last Updated: September 2026
Welcome to Smart Tech. These Terms and Conditions ("Terms") govern all repair services, diagnostic assessments, retail sales, document services, and use of the website operated by Smart Tech ("we," "us," or "our") in Selly Oak, Birmingham, UK.
By booking a repair, dropping off a device, purchasing products, or using our website, you ("Customer," "you") agree to be legally bound by these Terms. Please read them carefully.
1. Diagnostic & Repair Services
1.1 Authorization: By handing over a device to Smart Tech, you authorize our technicians to perform diagnostic assessments, disassembly, hardware modifications, software reinstallation, and replacement of internal components as deemed necessary.
1.2 Pre-Existing Faults: Smart Tech is not responsible for pre-existing hardware or software defects, hidden liquid damage, IC board degradation, or structural weaknesses that become evident during testing or disassembly.
1.3 Non-Refundable Diagnostics: Diagnostic fees cover technical labor, opening, and testing time. These fees are payable regardless of whether the device is repairable, economic to repair, or if you choose not to proceed with a quoted repair.
1.4 Biometric & Proprietary Functions: Certain repairs (such as screen or logic board services) may disable or limit proprietary manufacturer features (including Face ID, Touch ID, True Tone, or non-genuine component pop-up notifications) depending on manufacturer hardware locks. Smart Tech is not liable for manufacturer-imposed feature limitations resulting from standard third-party servicing.
2. Customer Data Responsibility & Liability Disclaimer
2.1 Data Protection & Backup: You acknowledge that repairing electronic hardware carries an inherent risk of data loss. It is your sole responsibility to back up all personal data, photos, documents, apps, and accounts prior to handing over your device.
2.2 No Liability for Loss: Smart Tech shall not be held liable under any circumstances for any loss, corruption, recovery cost, or unauthorized access to data, media, SIM cards, SD cards, or software occurring during diagnostics, repair, or storage.
2.3 Security Codes: You must provide accurate passcodes or pattern locks if required for post-repair quality testing. If passcodes are withheld, Smart Tech cannot perform post-repair testing, and any subsequent functionality claims will be invalidated.
3. Limited Warranty & Exclusions
3.1 30-Day Limited Warranty: All hardware repairs and replacement parts installed by Smart Tech are covered by a 30-day limited warranty commencing from the date of repair completion.
3.2 Scope of Warranty: The warranty covers exclusively defects in the specific replacement component installed by Smart Tech and associated direct repair labor.
3.3 Warranty Void Conditions: The warranty will be void immediately if the device exhibits:
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Any subsequent physical damage, impact marks, screen cracks, or internal OLED display bleeding.
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Any exposure to liquid, moisture, condensation, or chemical ingress occurring before or after repair.
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Tampering, repair attempts, or opening of the device by the customer or any third party after collection.
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Software alterations, jailbreaking, flashing, or OS updates introduced post-repair.
3.4 Liquid Damaged Devices: Diagnostics or repairs performed on devices with prior liquid contact carry no warranty. Liquid damage creates progressive corrosion, and Smart Tech accepts no responsibility for device failure after servicing.
4. Parts & Replaced Components
4.1 Parts Quality: Smart Tech uses high-quality OEM-grade, refurbished, or aftermarket replacement components.
4.2 Ownership of Replaced Parts: Replaced broken or defective parts removed during repair become the property of Smart Tech for environmental disposal or recycling unless explicitly requested in writing prior to service commencement.
5. Pricing, Payment & Property Right
5.1 Payment Terms: Full payment for repairs, parts, and retail products is required upon or prior to device collection. Devices will not be released without complete payment.
5.2 Quotations & Re-quotes: Initial quotes are estimates based on initial inspection. If additional faults are discovered during disassembly, Smart Tech will pause work and request approval for an updated price before proceeding.
5.3 Right of Lien: Smart Tech retains a statutory lien over all devices in our possession until all outstanding charges (including diagnostic, repair, and storage fees) are paid in full.
6. Unclaimed & Abandoned Devices
6.1 Collection Period: Customers must collect their devices within 30 calendar days of being notified that the repair or diagnostic assessment is complete.
6.2 Abandonment: Devices uncollected after 60 calendar days from initial notification will be deemed legally abandoned. Smart Tech reserves the right to recycle, dismantle for spare parts, or sell abandoned devices to recover unpaid diagnostic, labor, or storage expenses without further notice or liability to the customer.
7. Limitation of Liability
7.1 Maximum Liability Cap: To the maximum extent permitted by UK law, Smart Tech's total liability for any claim, damage, or loss (whether in contract, tort, or negligence) arising out of or related to our services shall be strictly capped at the total amount paid by the customer for the specific service provided, or the current fair market value of the device in its damaged pre-repair state, whichever is lower.
7.2 Exclusion of Consequential Loss: Smart Tech is not liable for any indirect, incidental, or consequential losses, including lost wages, loss of business, downtime, or temporary replacement device rental costs.
8. Document & Retail Services
8.1 Printing & ID Photos: All physical document printing, photocopying, scanning, and passport/ID photo services are customized on-demand and non-refundable once produced.
8.2 Copyright: Customers submitting materials for photocopying or scanning warrant that they hold the necessary rights or permission and do not infringe on third-party intellectual property or copyright laws.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
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Business Name: Smart Tech
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Address: Selly Oak, Birmingham
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Phone: 07503399966