Last Updated: September 2026

At Smart Tech, we strive to provide high-quality repair services, parts, and retail products. This Refund & Warranty Policy outlines the terms governing refunds, returns, repairs, and limited warranties for all services and products provided by Smart Tech. By leaving a device for service or purchasing products from Smart Tech, you agree to the terms detailed below.

1. Limited Repair Warranty (30 Days)

All hardware repair work performed by Smart Tech and replaced parts are covered by a 30-day limited warrantycommencing from the date of repair completion or notification of collection.

• Scope of Coverage: The limited warranty covers functional defects in the specific replacement part installed by Smart Tech and the direct labour associated with that specific repair.

• Warranty Claims: If a replacement part installed by Smart Tech fails due to a manufacturing defect within 30 calendar days, Smart Tech will inspect the device and, at its sole discretion, repair or replace the defective part free of charge.

• Non-Transferable: This warranty applies solely to the original customer named on the service receipt and is non-transferable.

2. Warranty Exclusions & Void Conditions

The 30-day limited warranty will be rendered null and void immediately under any of the following circumstances:

• Physical & Accidental Damage: Any subsequent physical damage, including but not limited to screen cracks, inner display/OLED bleed, pressure marks, chips, bent frames, or impact marks occurring after collection.

• Liquid / Moisture Damage: Any exposure to liquid, water ingress, moisture, condensation, or corrosion occurring prior to or after repair. Devices submitted for liquid damage treatment carry no warranty whatsoever due to the unpredictable nature of corrosion.

• Third-Party Tampering: Opening, tampering with, or attempting self-repair or third-party repair on the device after it has been serviced by Smart Tech.

• Software Issues: Any software-related faults, operating system updates, bricking, malware, forgotten passwords/passcodes, or user-introduced configuration errors.

• Pre-Existing & Unrelated Hardware Defects: Faults occurring in hardware components unrelated to the specific part replaced during service (e.g., motherboard issues, audio IC, power IC, home button/Face ID components not touched during repair).

• Normal Wear & Tear: Expected battery capacity degradation over time or standard cosmetic wear.

3. Non-Refundable Services & Fees

The following services and fees are strictly non-refundable:

• Diagnostic & Bench Fees: Diagnostic fees cover the technical time and labor required to assess, open, and test a device. These fees are non-refundable regardless of whether a full repair is deemed feasible or authorized.

• Labour & Service Time: Labour incurred during diagnostic, cleaning, software recovery, or unsuccessful hardware intervention is non-refundable.

• Custom & Special Order Parts: Special-order components procured specifically for a non-standard device order cannot be returned or refunded once ordered.

• Document Services & ID Photos: All physical document printing, photocopying, scanning, and official ID photo services are non-refundable once printed or produced.

4. Retail Products & Accessories Returns

• Standard Returns: Unopened, unused retail accessories (such as cables, cases, or chargers) in original sealed packaging may be returned within 14 calendar days of purchase for store credit or exchange, subject to presentation of a valid original receipt.

• Faulty Items: Defective retail products must be reported within 14 days of purchase. Items showing signs of physical abuse, water damage, or user misuse will not be eligible for return or exchange.

5. Data & Device Liability Disclaimer

• Data Integrity: Smart Tech is not responsible for any data loss, corruption, or software errors during diagnostics or repair. Customers are strongly advised to back up all personal data, photos, and accounts prior to submitting any device for service.

• Board-Level & Compromised Devices: Devices submitted in non-working condition, severely damaged states, or with prior liquid contact carry inherent risks during disassembly. Smart Tech assumes no liability for total component failure resulting from pre-existing structural or electronic weaknesses.

6. Unclaimed & Abandoned Devices

Devices left at Smart Tech must be collected within 30 calendar days of notification of completion or diagnostic output. Devices uncollected after 60 calendar days will be deemed abandoned. Smart Tech reserves the right to recycle, sell, or dispose of abandoned devices to recover outstanding diagnostic, labor, or storage costs.

7. Contact Information

If you have questions regarding this Refund & Warranty Policy or wish to inquire about a service status, please contact us:

• Business Name: Smart Tech

• Location: Selly Oak, Birmingham, UK

• Email / Phone: [Insert your shop email / phone number here]